Delete your MediaVault+ account
You can delete your MediaVault+ account and its data at any time, in the app or by email.
In the app
- Open MediaVault+ and sign in.
- Go to Settings and tap Data Management.
- Tap Delete Account, then confirm with Yes, Delete.
Deletion happens straight away and cannot be undone.
By email
If you can't use the app, email us from the address on your account and ask us to delete it. We may need to confirm you own the account, and we'll reply when it's done.
support@mediavaultplus.appEmail
What is deleted
- Your account and sign-in details
- Your profile, including your profile photo
- Your cloud collection and anything you shared, including follows
- Feedback you sent from the app
What is kept
- Shared product information (titles, barcodes, covers, prices). It describes products, not you, and is not linked to your account.
- Some operational records our service needs to run and to prevent abuse, with the link to your account removed.
- Items stored only on your phone, and any exports you made. Clear All Data in the app, or uninstalling it, removes the copy on your phone.
Delete some of your data and keep your account
- An item: open it and tap Delete Entry. When you're signed in, it is also removed from your cloud backup.
- Something you shared: open the item and tap Unshare from Vault, so it's no longer public.
- Your profile details: in Settings, tap Edit Profile to change or clear your display name and bio, or replace your profile photo.
- Anything else: email support@mediavaultplus.app from the address on your account and tell us what to delete.
The privacy policy gives the full details.